Contáctanos

1. Customer service scope

• Customer service is provided exclusively for order-related inquiries placed through this website.
• Support includes order status, shipping information, delivery tracking, and after-sales assistance.
• Requests outside the defined service scope may not be processed.

2. Contact channels

• Email: campaign@novexystudio.com
• Phone: +81 (802) 485 49 81
• Address: IKOMACHO 5-112-1 (SKY BLUE 202), KITA-KU, NAGOYA-SHI, AICHI-KEN, 462-0843, JAPÓN
• Shipping coverage: Spain nationwide
• Business hours: Monday to Friday 08:30 - 16:00

3. Service availability

• No support is provided outside working hours.
• Requests submitted outside working hours will be processed on the next working day.

4. Inquiry handling rules

• All inquiries are processed in chronological order.
• Processing time may vary depending on request complexity.
• Incomplete information may delay response time.

5. Required information

• Order number
• Customer name used in the order
• Description of the issue
• Additional supporting details if necessary

6. Service limitations

• Support is limited to order and delivery-related issues.
• Address changes may only be accepted before shipment.
• The website reserves the right to refuse requests outside service scope.

7. Responsibility rules

• The website is not responsible for delays caused by incorrect customer information.
• Once shipped, order modifications or cancellations may not be possible.
• Delivery times depend on logistics conditions and external factors.